Support
Need help with your order or product? We are here to assist you.
Before purchase
- •Browse our products on the Products or Pricing page.
- •Choose Cherax, Infamous, or Scooby and proceed to checkout.
- •Enter a valid email address — your order/license details will be sent there.
- •Review our Terms, Privacy Policy, Refund Policy, and Product TOS before purchasing.
After purchase
- •Your order and license details are sent to the email you provided during checkout.
- •Save your Order ID — you will need it for support requests.
- •Activate your license through the Trinity launcher at trinity.systems.
- •If you do not receive your email within a few minutes, check your spam folder.
License activation
- •Visit trinity.systems and follow the on-screen instructions to activate your license.
- •The Trinity launcher is required for activation.
- •If you encounter issues during activation, contact Discord support with your Order ID.
Wrong email or missing receipt
- •If you entered the wrong email during checkout, contact Discord support with your full name and approximate purchase time.
- •If you did not receive your receipt, check your spam folder first.
- •For missing order details, contact Discord support with any information you have about the purchase.
Refund or key issue
- •Review our Refund Policy before requesting a refund.
- •If your license key is invalid or not working, contact Discord support with your Order ID.
- •All sales are final except where required by law or where a purchased key is verified as invalid and cannot be resolved by support.
Common questions
What happens after I purchase?
Your order and license details are sent to the email address you provide during checkout.
Where do I redeem access?
Access is redeemed through the official Trinity Systems platform at trinity.systems.
Do I need an account before buying?
No. You only need to provide a valid email address during checkout.
Can I get a trial?
A one-time 30-minute trial may be requested through an official Discord support ticket.
What if I entered the wrong email?
Contact official Discord support with your Order ID and payment details.
What is the refund policy?
All sales are final except where required by law or where Trinity Systems verifies that a purchased license key is invalid or non-functional and the issue cannot be resolved by support.
Still need help?
Contact our official Discord support and provide your Order ID for the fastest assistance.
Join Discord Support